Privacy Policy

Privacy Policy

Introduction

Welcome to https://side-window-replacement.collision-talk.com (referred to as “Side Window Replacement” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, usage, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://side-window-replacement.collision-talk.com.
  2. All associated mobile applications and software services provided by Side Window Replacement.
  3. Interactive features and services on our platforms, such as user accounts, chat functions, and online forms.
  4. Any third-party tools or services integrated into our websites or apps, except where noted otherwise, as these are governed by their respective privacy policies.

Processing Activities

This Privacy Policy is designed to guide you through the following interactions:

  1. Using Our Services: When you sign up for and use our applications and services, we collect and process data necessary for account creation, service provision, and customization.
  2. Visiting Our Websites: Every time you access our websites, our servers log certain information automatically, such as your IP address, browser type, operating system, and the pages you visit.
  3. Communications: If you choose to receive marketing emails, newsletters, or other communications from us, we will use your contact details for this purpose. You can opt-out at any time through the unsubscribe mechanism provided in our communications.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: This includes your username, email address, and password hash (for secure storage).
  2. Payment Details: Credit or debit card numbers, payment history, and billing addresses are collected for processing transactions securely.
  3. Financial Records: We may store financial information, such as banking details, for invoicing, accounting, and tax purposes, in compliance with applicable laws.
  4. Purchase History: Details about products or services you’ve purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data may be collected to enhance user experience and for analytics.
  6. Location Data: With your consent, we can access location information to provide personalized content and services.
  7. Feedback and Reviews: Any comments, reviews, or ratings you submit to us, along with associated metadata.
  8. Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms as permitted by your settings.
  9. Product Interest: Details about products viewed, searched for, or added to your cart on our e-commerce platform.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics. Our use of cookies includes:

  1. Strictly Necessary Cookies: These are essential for navigating our website and using its features. They ensure basic functionality, security, and page integrity.
  2. Preference Cookies: Used to remember your preferences, such as language or region settings, to provide a personalized experience.
  3. Analytics Cookies: These enable us to analyze user behavior on our sites, track engagement, and improve performance. Third-party analytics providers may also set cookies for these purposes.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes specified in this policy or as required by law. When data is no longer needed, we take reasonable steps to securely delete or anonymize it from our systems and databases.

Security Measures

Side Window Replacement has implemented robust security measures to protect your personal data:

  1. Data Encryption: We use encryption for both online transmissions and stored data to safeguard sensitive information.
  2. Secure Third-Party Services: We engage trusted third-party processors and service providers who adhere to strict privacy and security standards.
  3. Access Controls: Our internal teams have access only to the personal data required to perform their duties, under strict confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal information from children below 18 years of age. If you believe we may have collected such data in error, please contact us, and we will take immediate steps to rectify the issue.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to request corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your data, subject to certain legal exceptions.
  4. Restriction: The right to limit the processing of your data in specific circumstances.
  5. Data Portability: The right to receive a copy of your personal data in a structured format or to transfer it to another controller.
  6. Objection: The right to object to the processing of your data for legitimate interests or direct marketing.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact’ section below. We will respond to your requests in accordance with applicable laws.

Changes to Privacy Policy

Side Window Replacement reserves the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage users to review it periodically for any updates.

Contact Us

For inquiries, unsubscribe requests, or if you have any data-related questions or concerns, please contact us:

We value your trust in providing us with your personal data, and we strive to ensure a transparent and secure experience for all users.